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Frequent Asked Questions



Photo Preparation

What type of files do you accept?
Well the most common type of file is a JPEG but we also except PSD and TIF.
Is it possible for you to setup my photo for a canvas print?
Sure. We can setup the photo to your specs from your order.
Should i setup my photo for a gallery wrap?
We actually like to set the photo up for a gallery wrap but if you would like to set it up yourself then that is perfectly fine. We generally ask that if you setup the photo your self to mention that in the notes section right under where you name your canvas print.
Should i setup my photo for a museum wrap?
We actually like to set the photo up for a museum wrap but if you would like to set it up yourself then that is perfectly fine. We generally ask that if you setup the photo your self to mention that in the notes section right under where you name your canvas print.
What are the thin gallery wrap or museum layout specs?
If you would like to setup the photo yourself then we ask that you allow for the extra canvas required to go around the sides. Here is a picture on how it should be setup.

Thin Canvas Print Specs
What are the thick gallery wrap or museum layout specs?
If you would like to setup the photo yourself then we ask that you allow for the extra canvas required to go around the sides. Here is a picture on how it should be setup.

Thick Canvas Print Specs
What resolution or file size should i upload for my canvas print
Well the higher the resolution the more we can do with it in regards to enlarging it but typically speaking we ask that you upload the largest file size you have of that photo. If you look at the file size that usually will tell you if you have the original or an edited version. Most photos are around 1mb or bigger. If its under 400kb then its probably been edited or cropped. If there is any issues we will contact you.
Will anyone look over my image before printing?
Yes. Every order that is placed will be verified that the photo is high enough quality, or any noticeable imperfections for before printing. If there is issue we will get in contact with you.
Is it possible to have someone look over my photo prior to placing an order?
Yes. We would be happy to. On our Contact Us page is a form you will fill out and a button for you to upload your photo.


Production & Ordering

Is your canvas OBA-Free?
Yes. There is absolutely no Optical brightener Additives in our canvas. We use the highest quality canvas we can buy before we know you have to have good materials to have a good finish.
How long does it take to get my print?
We aim to ship every canvas print in 3-4 days. Depending on where you live will affect how long it will take for shipping. Here is a map from ups.
UPS Estimate shipping time
How does the 100% Satisfaction Guarantee work?
If for some reason your not 100% satisfied with your new canvas print please contact us within 30 days of receiving the print. We will either reprint a canvas for you or give you a full refund.
What happens if i selected gallery wrap and my image won't work?
What we do is if there is a problem we will contact you. There is a few different trick we can do to get the image around the side. Sometime we mirror the image, and other times we can stretch it a little. Before we print we will either send you a proof or call you to make sure everything is good.
What if i have a traditional photo or cd?
This is a common thing. When you place your order under the button to upload your photo is a box that you check. That tells us that you are mailing us the photo or cd. Someone will contact you and see what you have to mail.
Is my order secure on your website?
Yes. Our shopping cart and contact us page has a SSL certificate. Also we want to make sure that our customers are protected we have Norton Secured checks our website daily to make sure everything is nice and secure.
How does sales tax work ordering online
If you are located in California then we have to charge sales tax but if you located outside california then we do not charge sales tax.
What are the shipping costs?
We charge a flat rate for shipping all packages. The cost is $14.95 for ground shipping via UPS. If you need it sooner than that we also offer expedited shipping for $39.95
What if i have a unique request?
We would love to see what we can do for you. There is 3 ways to get a hold of us. You can use the live chat feature on the top of the page or you can email us from our Contact Us page or last but not least give us a call at 805-221-5080.


All Other Questions

Do you offer Pro Discounts?
Yes we do. On the navigation bar on the top of the page is a button call "Pro Login". From there you can setup a Pro account. Once you have an account setup you will login and see the special pricing. Pro accounts take around 24hrs to approve.
Do you offer quantity discounts?
If you are a photographer or an artist or an avid canvas lover and your thinking about doing more than 5 prints at a time. Give us a call or email and we can see what kind of discount we can offer you.
How does my canvas print hang on the wall?
All of our canvas prints come with 1 or 2 sawtooth hangers on the back. All you have to do is put a drywall anchor and a screw into your wall. Any hardware store will sell what you need. Very simple.
Whats the largest canvas print you can do?
The largest size we can do is a 40x72.
Is it okay if I "embellish" on the canvas print?
Yes. Since we topcoat all of our canvas prints this seals in the print making it perfectly fine to topcoat with oil, acrylic, glaze coats.
How long will my canvas print last?
Our canvas prints will last 100yrs+ indoors under a temperature control environment without any direct sunlight.
Is it okay to hang a canvas print outside?
The problem with hanging it outside is the inks and canvas are not designed for outdoor use. The sun and weather will fade the canvas much quicker. Hanging a canvas outside will void the warranty.
What types of payments do you accept?
We accept Visa, Mastercard, American Express and Discover
Whats your privacy policy?
Your privacy is very important to us and we are committed to respecting it on this site. We will maintain the confidentiality of your sensitive information in accordance with our Privacy Policy. If for any reason we change our privacy policy we will post a notice on our site.


Let Us Transform you photo on canvas into a work of art